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Utility billing is conducted in the City of Neenah Finance Department. Utility invoices are billed quarterly to residential customers and include service charges for water, sewer, storm water, and the Transportation Assessment Replacement Fee (TARF).
View your Account: Click 2 Gov Utility Account Access
Account Inquiries
View Invoices
View Billing History
Make Payments
Moving Out/Starting Service
Request and schedule a meter reading if you are moving in or out of a property
Request Changes to an Existing Account
Request billing changes such as mail address and contact information (phone number, email, etc.)
If you are moving in or out of a property, please see above
To Pay by Automatic Withdrawal
Payment will withdraw from your bank account on your due date each quarter
Please allow 30 days for processing after signing up
Contact Us
If we haven’t addressed your question with the options above, please contact us at one of the following options.
Email: utilitybilling@ci.neenah.wi.us
Phone: 920-886-6145
In Person: City of Neenah Finance Department, First Floor City Hall, 211 Walnut St, Neenah, WI 54956