Our mission is to provide safe, dependable, high quality potable water in a cost effective manner. We are dedicated to providing customer satisfaction.
Announcements and Outages
Avoid Frozen Pipes – It’s that time of year again, extreme cold temperatures cause our pipes to freeze. For more information on how to keep your pipes from freezing or how to thaw pipes that are already frozen see: Tips on Frozen Pipes
Emergency personnel need your assistance. Please clear snow away form your fire hydrant. We realize the snow may be too hard t to remove and not everyone who has a hydrant in or near their yard is capable of shoveling. We would like to encourage neighbors helping neighbors by adopting a hydrant. If you are unable to clear the snow yourself, please call 920-886-6180.
Meter Changes – All in-home meter changes will resume May 4, 2020. This decision will be reassessed weekly moving forward based on the information available.
There are companies in the area that are selling insurance for your water service line or providing water testing with the intent to sell you a product to soften or filter our water. Most of these companies and the products they sell are legitimate, but it is up to the homeowner to discern if the products are necessary. The Neenah Water Utility produces water that meets all state and federal standards, set forth by the DNR, EPA and AWWA Association. If you have questions regarding the quality of the water produced by the Neenah Water Utility, please call 920-886-6196.
In this day of cell phones and no phone books – we need your cooperation to provide an active phone number and e-mail address, so if there is a problem/question we can contact you. Please do one of the following:
1. Phone Neenah Water Utility at 920-886-6180
2. E-mail us at water@ci.Neenah.wi.us
3. Write your phone number and e-mail address on the next quarterly stub when you make your payment.
Did you know?
The water meter can be a tool to help find out if your home has any leaks. For more information see Repair Drips