Water Department
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Mission Statement

Our mission is to provide safe, dependable, high quality potable water in a cost effective manner. We are dedicated to providing customer satisfaction.

Announcements and Outages

Hydrant Flushing Schedule 2019
Neenah Water Utility Technicians will be flushing fire hydrants throughout the month of April and into May as part of an annual maintenance program. Flushing accomplishes two tasks: first, it cleans the mains of mineral buildup, and secondly, it ensures that all hydrants are in good operating order. The majority of the flushing is performed during the hours from 8:00 a.m. 2:00 p.m. This process takes approximately four weeks to complete, depending on weather and water emergencies.  Flushing will begin at the northern boundaries of the City and commence south.

Utility Customers may experience low water pressure or discolored water during water main flushing.  This discolored water is safe and is caused by naturally occurring minerals being stirred up within the water mains.  Residents are urged to avoid water use when the flushing occurs near their neighborhood, especially for laundry purposes, as it may stain clothing. If you observe discolored water, run cold water in a non-aerated faucet such as a utility sink, bath tub, or exterior hose bib until the water runs clear.

The inconvenience which may result from water main flushing should not last more than a day.  If problems persist, customers should call 920-886-6180 or 920-886-6191.

Consumer Alert!
There are companies in the area that are selling insurance for your water service line or providing water testing with the intent to sell you a product to soften or filter our water. Most of these companies and the products they sell are legitimate, but it is up to the homeowner to discern if the products are necessary.  The Neenah Water Utility produces water that meets all state and federal standards, set forth by the DNR, EPA and AWWA Association.  If you have questions regarding the quality of the water produced by the Neenah Water Utility, please call 920-886-6196.

Contact Information
In this day of cell phones and no phone books – we need your cooperation to provide an active phone number and e-mail address, so if there is a problem/question we can contact you.  Please do one of the following:

1. Phone Neenah Water Utility at 920-886-6180
2. E-mail us at water@ci.Neenah.wi.us
3. Write your phone number and e-mail address on the next quarterly stub when you make your payment.

Did you know?

The water meter can be a tool to help find out if your home has any leaks.    For more information see Repair Drips

water meter photo



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