Our mission is to provide safe, dependable, high quality potable water in a cost effective manner. We are dedicated to providing customer satisfaction.
Announcements and Outages
Hydrant Flushing Schedule 2021
Neenah Water utility Technicians have started flushing fire hydrants North of Cecil Street as part of an annual maintenance program. Flushing accomplishes two tasks: First, it cleans the water mains of mineral buildup, and secondly, it ensures that all hydrants are in good operating order. The majority of the flushing is performed during the hours from 7:00 a.m. until 3:00 p.m. Flushing will begin north of Cecil Street in April and commence south of Cecil Street in May. Utility customers may experience low water pressure or discolored water during water main flushing. Residents are urged to avoid water use when the flushing occurs near their neighborhood. If you observe discolored water, run cold water in a non-aerated faucet until the water runs clear.
Black Dirt Restoration – Black dirt restoration for water repairs done prior to March 31, 2020 will begin in May 2021 weather permitting.
Meter Changes – All in-home meter changes will resume May 4, 2020. This decision will be reassessed weekly moving forward based on the information available.
There are companies in the area that are selling insurance for your water service line or providing water testing with the intent to sell you a product to soften or filter our water. Most of these companies and the products they sell are legitimate, but it is up to the homeowner to discern if the products are necessary. The Neenah Water Utility produces water that meets all state and federal standards, set forth by the DNR, EPA and AWWA Association. If you have questions regarding the quality of the water produced by the Neenah Water Utility, please call 920-886-6196.
In this day of cell phones and no phone books – we need your cooperation to provide an active phone number and e-mail address, so if there is a problem/question we can contact you. Please do one of the following:
1. Phone Neenah Water Utility at 920-886-6180
2. E-mail us at water@ci.Neenah.wi.us
3. Write your phone number and e-mail address on the next quarterly stub when you make your payment.
Did you know?
The water meter can be a tool to help find out if your home has any leaks. For more information see Repair Drips