For ALL Water Utility Billing: Questions, Account set up or changes to existing billing information contact the finance department: utilitybilling@neenahwi.gov or 920-886-6145
Address:
Neenah Water Utility
211 Walnut Street
Neenah, WI 54956
E-Mail:
Department email: water@neenahwi.gov
Distribution Department: tjens@neenahwi.gov
Water Emergency 920-886-6190
New Account Set Up 920-886-6145
Changes to Account Information 920-886-6145
Cross Connection 920-886-6180
Public Fire Protection Charges 920-886-6180
Moving 920-886-6145
Utility Billing 920-886-6145
Final Reading 920-886-6145
Meter Exchange or Register Exchange Appointment 920-886-6184
Cross Connection Recheck Appointment 920-886-6184
Disconnections/Reconnections 920-886-6191
Hi/Low Consumption 920-886-6145
New Construction 920-886-6191
Meter Install 920-886-6191
Billing Office Hours: Monday through Friday 8:00 a.m. to 4:00 p.m. except holidays.
Summer Billing Office Hours: Monday through Thursday 7:30 a.m. to 5:00 p.m. Friday until noon.
July 2, 2026 open until 12:45 p.m. and Closed July 3, 2026 to observe July 4th.